Return and Refund Policy

Return and Refund Policy

Eligible Returns:

• Physical Items: Items you've purchased can generally be returned.

• Non-Returnable Items: Services I provide are not eligible for return.

Return Procedure:

• Contact Me: If you wish to return an item, please contact me within 3 days of receipt.

• Return Details: I'll provide you with specific return instructions.

• Return Shipping: You'll be responsible for the return shipping costs.

Cooling off period: 

• You have a 14-day cooling-off period from the day you receive your order to cancel your purchase. This means you can return the item(s) for a full refund, no questions asked. If you wish to cancel your order within this period, please contact me at jw@jaimewiles.com
  The cooling off period doesn't apply to any services.

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Refunds:

• Timeframe: Refunds will be processed within 24 hours of receiving the returned item.

• Amount: Refunds will be issued for the item's price, minus any applicable transaction fees.

Damaged or Incorrect Items:

• Report Issue: If you receive a damaged or incorrect item, please contact me within 48 hours and provide a photo.

• Replacement or Refund: I'll cover return shipping and provide a replacement or full refund.

Missing or Delayed Packages:

• Compensation: If your package is missing or delayed, I'll provide a full refund or replacement (if available).

• Waiting Period: There may be a waiting period, typically 7-10 business days or as specified by the courier.

Service Dissatisfaction:

• Contact Me: If you're dissatisfied with a service, please contact me directly.

• Resolution: I'll strive to resolve the issue to your satisfaction.

• Partial Refund: In certain cases, I may offer a partial refund of up to 50% if a satisfactory resolution cannot be reached.

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